Operador de telefone

Are you an excellent communicator with a warm and professional phone manner? We’re looking for a Telephone Operator who will be the voice of our hotel, ensuring seamless communication between guests and departments while providing outstanding service.

Every day is different, but you’ll mostly be:

• Answering and handling all incoming and outgoing calls promptly and professionally.
• Assisting guests with inquiries, requests, and reservations while ensuring a high level of service.
• Providing accurate information about hotel facilities, services, and promotions.
• Connecting calls to the appropriate departments and ensuring smooth internal communication.
• Handling wake-up call requests and ensuring they are delivered on time.
• Logging and following up on guest requests to ensure timely resolution.
• Maintaining up-to-date knowledge of emergency procedures and handling emergency calls appropriately.
• Ensuring proper documentation of calls, guest requests, and complaints in the system.

• Previous experience in a similar role within a hotel or customer service environment is an advantage.
• Strong communication skills with a clear and pleasant phone manner.
• Ability to handle multiple calls simultaneously with efficiency and professionalism.
• Fluency in English; additional languages are a plus.
• Proficiency in telephone systems and basic computer skills.
• A positive attitude, attention to detail, and strong problem-solving skills.
• Flexibility to work shifts, including weekends and holidays.