Team Leader - Account Receivables
Marca do Hotel:
Localização: Índia, Gurgaon
Hotel: Corp India GSC Delivery Center, 11º andar, edifício nº 10, torre C, DLF Cyber City, DLF Fase II, 122002
Job number: 136666
Key Responsibilities
- Manage customer accounts in accordance with Service Level Agreements, maintain and update team’s records management for tracking, communications and continuous improvement purposes.
- Provide expertise in the investigation, analysis and resolution of significant changes in account balances
- Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data
- Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.
- Respond to individuals in manner and timeframe promised, or follow up to explain status.
- Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing
- collection data and allocating resources as needed.
- Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy.
- Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed.
- Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures.
- Prepare and compile various reports as required for special studies and projects
Key Requirements
- Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
- Experience: A minimum of 5 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position
Technical Skills and Knowledge:- Demonstrated team handling skills.
- Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).
- Demonstrated effective verbal and written English language communication skills.
- Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.
- Ability to influence and negotiate resulting in positive customer payment decisions.
Quem somos
No IHG Hotels & resort, trabalhamos juntos para oferecer a Verdadeira Hospitalidade para o Bem em escala global. Com escritórios corporativos e mais de 6.000 destinos de hotéis em todo o mundo, uma carreira no IHG é a maneira perfeita de ampliar seus horizontes. Você conhecerá nossa cultura única e colegas brilhantes que o apoiarão e inspirarão. Com uma série de oportunidades corporativas para escolher, onde quer que você esteja em sua jornada de carreira, e o que quer que você queira alcançar, há um Quarto para você no IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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