Senior / Outlet Supervisor

What's the job?

The Senior / Outlet Supervisor supervise the service and delivery of menu items, ensuring a high level of quality and consistency.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your day-to-day

• Supervise cash handling and banking procedures.
• Work with superior in the preparation and management of the department’s budget and is aware of financial targets. 
• Assist to conducts shift briefings to ensure hotel activities and operational requirements are known.
• Endeavour to resolve all complaints during shift and log all complaints in logbook for further follow up.
• Assist with menu and wine list creation. 
• Establish and instruct staff on cash security procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Diploma in Hotel Management, Food & Beverage, or related field
• 2 years’ related experience or an equivalent combination of education and experience
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.