Supervisor de Reserva 预订 部 主管
Hotel Brand: Holiday Inn
Location: China, Hubei, Wuhan
Hotel: Wuhan International Expo (WUHNC), Tba, 435000
Job number: 136304
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
· 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and ICHG generally) products and services
· 推销酒店（以及整个洲际酒店集团）的产品和服务
•Maintain a high level of product and service knowledge about all ICHG Hotels in your region
· 充分了解所在地区的洲际酒店集团成员的产品和服务
•Develop and maintain a regular pattern of sales calls
· 发展和保持定期进行销售拜访的模式
•Prepare and execute action plans which increase reservation sales and associated business
· 准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
· 记录和处理通过电话，传真，电子邮件进行的预订
•Accept wait list reservations
· 接受等候单上的客人预订
•Process amendments to reservations such as extensions, early departures, etc
· 修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same
· 调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
· 对团组或会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
· 与前厅部经理或财务经理联系要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
· 掌握关于特价，酬宾，促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
· 监测预订情况，并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
· 按照要求准备报告（如给旅行代理人和商业机构的报告等）
•Prepare reservation sales reports
· 准备预订销售报告
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