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Executivo de reservas (meio período) - Holiday Inn Express Cingapura Clarke Quay

2482x804-suporte à administração de negócios
2482x804-suporte à administração de negócios
holiday-inn-express-tm-logo-pos-blue-rgb-en
holiday-inn-express-tm-logo-pos-blue-rgb-en

Marca do hotel: Holiday Inn Express
Localizações: Cingapura, Cingapura

Hotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573

Número do trabalho: 122772

Your day-to-day

 

FINANCIAL RETURNS

  • Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
  • Prepare and execute action plans which increase reservation sales and associated business
  • Record special billing arrangements for groups and conventions
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

PEOPLE

  • Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
  • Attendance for meetings and training sessions as required

GUEST EXPERIENCE

  • Promote the Hotel’s (and IHG generally) products and services
  • Maintain a high level of product and service knowledge about all IHG Hotels in your region
  • Develop and maintain a regular pattern of sales calls
  • Accept wait list reservations
  • Record and process reservations made by phone/email
  • Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

  • Ensure all reservation confirmation are sent within 24 hours from the day email is received
  • Process amendments to reservations such as extensions, early departures, etc
  • Manage “no show” reservations by investigation and recording of same
  • Monitor reservation levels and inform hotel team of current and future occupancy rates
  • Prepare reservation sales reports 
  • Ensure inventory is balanced minimum 3 times a day
  • Handle all queries and communication through the Reservation and Info emails
  • Reply to all guest reviews on social media sites such as Online travel agent platforms/websites
  • Ensure all bookings flows through and interfaced with hotel systems
What we need from you
  • Degree/ Diploma in Hotel Management or Business Administration or equivalent
  • 2 years’ related experience including some supervisory training
  • A positive and keen to learn attitude. 
  • Must be proficient in written and spoken English and with good communication skills
  • Working days between Wednesday - Sunday
 

Não atende a todos os requisitos, mas ainda acredita que seria uma ótima opção para o trabalho? Nunca saberemos, a menos que você clique no botão "Aplicar". Comece sua jornada conosco hoje mesmo.

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