Porteiro

At InterContinental Melbourne The Rialto, we’re not just a hotel, we’re an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world’s largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights. If you’re ready to embrace a wider world of experiences and help create memorable journeys for our guests, we’d love for you to join our team.

Your day to day

As part of our Front Office team, you will play an important role in creating a seamless and memorable arrival and departure experience for our guests. As a Porter, you will be one of the first and last points of contact in a guest’s journey, delivering warm, personalised service while ensuring their stay begins and ends on the highest note.

The day-to-day role includes assisting guests with luggage, valet parking, directions, and general enquiries, while maintaining a professional and welcoming presence in the hotel lobby and driveway. You will escort guests to their rooms, provide room orientations, assist with transport arrangements, and ensure all guest luggage is handled safely and efficiently. You will also work closely with the Concierge and wider Front Office team to support guest requests, maintain the presentation of guest arrival areas, and provide local knowledge and recommendations that enhance the guest experience.

What we need from you

• A passion for delivering warm, welcoming service and creating memorable guest experiences
• Previous experience in a guest service, porter, concierge, or hotel front office role is preferred
• Excellent communication and interpersonal skills, with a friendly and professional approach
• A proactive attitude and the ability to anticipate guest needs
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• Physical ability to lift, push and pull luggage, stand for long periods, and work actively throughout a shift
• A valid driver’s licence and confidence valet parking guest vehicles
• Strong local knowledge of Melbourne or a willingness to learn
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays
• You must meet the legal requirements to live and work in Australia

What we offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Ongoing learning and development opportunities to support your career growth within IHG
• Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne the Rialto and proud to be IHG, and we know you will be too.