Supervisor de Atendimento ao Cliente 宾客 服务 主管

岗位职责/职位描述

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括:
Maintenance of guest information 维护客户信息
Maintenance of information about local events 维护当地活动的信息
Compile occupancy statistics 统计入住情况
Supervise the use of he public address system 监督公共广播系统的使用
Supervise group bookings 监督团组预订情况
Assisting with serious complaints 协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括:
Cash handling and banking procedure 现金处理和银行业务程序
Dealing with irregular payments 处理非法支付情况
Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导
Instructing staff in cash security procedures 就现金安全程序对员工进行指导
Carry out debtor control 实施应收帐款控制
Prepare reports 准备财务报告
Supervise the cashiering system 对收银系统实施监管
Familiar with relevant works of epidemic prevention and control
熟悉疫情防控相关工作
Assist Guest Service Manager to handle guest complaint 
协助宾客服务经理处理客诉