Supervisor de Atendimento ao Cliente 宾客 服务 主管

• Conducts shift briefings to ensure hotel activities and operational requirements are known

 • 进行有效的交接班简报工作，以明确酒店活动和运营要求

 • Supervise front office operations during assigned shift including:

 • 在当班期间监督前厅部运营情况，包括：

 o Maintenance of guest information 

 o 维护客户信息

 o Maintenance of information about local events

 o 维护当地活动的信息 

 o Compile occupancy statistics

 o 统计入住情况

 o Supervise the use of he public address system

 o 监督公共广播系统的使用

 o Supervise group bookings

 o 监督团组预订情况

 o Assisting with serious complaints

 o 协助解决严重投诉问题

 • Supervise cashiering activities during shift including:

 • 在当班期间监督收银活动，包括：

 o Cash handling and banking procedure

 o 现金处理和银行业务程序

 o Dealing with irregular payments 

 o 处理非法支付情况 

 o Instructing staff in credit policies and facilities

 o 就信用政策和设备对员工进行指导

 o Instructing staff in cash security procedures

 o 就现金安全程序对员工进行指导 

 o Carry out debtor control

 o 实施应收帐款控制 

 o Prepare reports 

 o 准备财务报告 

 o Supervise the cashiering system 

 o 对收银系统实施监管 

 • Works with Superior and Human Resources on manpower planning and management needs 

 • 与上级领导和人力资源部一起进行人力规划和管理需求。

 • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 • 与上级领导和财务总监一起编制和管理部门预算。

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

 • Proficient in the use of Microsoft Office and Front Office System 

• 熟练使用微软办公软件和前台系统 

• Problem solving and organizational abilities 

• 具有解决问题和组织能力

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

• 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。