Agente de atendimento ao cliente (meio período)

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• A neighbourhood host - know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information
• Being the first point of contact for incoming hotel enquiries via phone and email
• Acknowledging IHG One Rewards members and returning guests
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Assisting guests with Porterage and Valet car parking duties
• Working closely with the Food & Beverage team taking on ad hoc duties as required 

What we need from you:

At Hotel Indigo, we love people that are authentic, confident, and passionate about creating outstanding guest experiences. We are looking for energetic and approachable people, with excellent communication skills, and a can-do attitude! Our team members will ideally bring a passion for the Adelaide region; always curious to discover more and share thoughtful suggestions with our guests. 

You will also have:

• Experience working in a hotel front desk, reservations or guest service capacity
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so our guests leave with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• Flexibility - willing and able to work across all shifts including mornings, nights, weekends and public holidays
• Compliant - valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate required
• Full drivers licence and the confidence to drive and park cars
• Must meet the legal requirement to work in Australia without limitations or restrictions

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• A freshly laundered uniform
• Paid birthday leave
• Hotel perks like accommodation and F&B discounts
• Access to our discount retail platform that makes your pay go even further
• Enhanced parental leave
• Proactive paid wellbeing days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG

We are proud to be IHG and we know you will be too. Visit IHG Careers to find out more about us.

To find out more about Hotel Indigo Adelaide Markets visit - https://adelaide.hotelindigo.com/

Follow us on Instagram and Facebook- @hotelindigoadelaidemarkets

Follow us on Linkedin- https://www.linkedin.com/company/hotel-indigo-adelaide-markets/