Agente de serviço ao cliente 宾客 服务 接待员

Be the warm welcome that kicks off a memorable guest experience .
热情欢迎宾客，开启令人难忘的宾客体验。
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone .
当面或在电话中认出并问候IHG Rewards Club优悦会会员和再次光临的宾客。
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay .
接受和管理宾客预订、推荐增值销售机会，并向宾客告知提升住宿体验的方式。
Handle cash and credit transactions .
处理现金和信用卡交易。
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes .
迅速为宾客办理入住和退房手续——核对身份证件、递交房卡以及提供和收回保险箱服务。
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
先行一步, 用心服务——记录宾客的喜好并据此采取行动，处理他们的信息、请求、问题和疑虑。
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary .
成为宾客可以信赖的求助对象就各种问题为宾客提供帮助，例如账单问题、本地信息等，并在必要时参与管理。
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed .
始终保证安全。遵守我们的安全规程，报告所有事故并佩戴所需的防护装备。
Take pride in your appearance and place as a brand ambassador .
担任品牌的形象大使，并为此感到自豪。
Always know what events and activities are on the day’s schedule .
对每天安排的计划和活动了熟于心。
Jump into other ad-hoc duties when your colleagues need your help.
在同事需要帮助时，能立即承担其他临时职责。