Guest Experience Maker - Six Senses Con Dao
Hotel Brand: Six Senses
Location: Vietnam, Ba Ria-Vung Tau Province
Hotel: Con Dao (VTGCD), Dat Doc Beach, Con Dao District
Job number: 143254
This position is open for Vietnamese candidates only.
Responsibilities
- Conduct villa inspections, set up amenities, and perform check-ins/check-outs.
- Personalize guest experiences and ensure satisfaction.
- Handle guest requests, complaints, and coordinate with departments.
- Maintain accurate guest records in Opera system.
- Stay updated on resort services and provide recommendations.
- Ensure compliance with policies, legal procedures, and villa assignments.
- Maximize occupancy and upsell services.
Requirements:
- High school diploma required; hospitality degree preferred.
- At least one year in a similar role at a high-end resort.
- Proficiency in Opera PMS and POS systems.
- Strong English communication skills.
- Ability to work under pressure and flexible hours.
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