Front Office Receptionist - Six Senses Con Dao

This position is open for Vietnamese candidates only:

Responsibilities:

• Perform check-outs and assist with check-ins when needed.
• Anticipate guest needs, proactively address inquiries, and suggest alternatives for a personalized experience.
• Ensure guest satisfaction by taking ownership of concerns and following up in a timely manner.
• Maintain up-to-date knowledge of resort services, villa types, rates, and promotions.
• Maximize revenue through room upgrades and service sales.
• Handle cash and credit transactions securely while ensuring guest information confidentiality.
• Accurately prepare daily reports, manage paperwork, and update guest movement logs.
• Serve as an airport representative when required.
• Foster a collaborative work environment within the Front Office and across departments.
• Uphold professional grooming standards, personal hygiene, and polished communication.
• Represent the resort with professionalism and integrity, ensuring all actions comply with ethical standards and local laws.

Requirements:

• High school education required; a hospitality degree is preferred.
• At least one year of experience in a similar role within a high-end resort.
• Equivalent combinations of experience and training will be considered.Proficiency in Opera PMS and POS systems.
• Strong understanding of Front Office procedures.
• Good command of written and spoken English; additional language skills are an advantage.
• Eagerness to learn, adaptability, and a strong work ethic.