Gerente de plantão

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Duty Manager is responsible for ensuring smooth operations and exceptional guest experiences, especially when the General Manager is unavailable. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Duty Manager

1. Overseeing Daily Operations:
   • Acting as the Manager on Duty and ensuring all hotel operations run smoothly.
   • Monitoring all hotel activities to ensure compliance with hotel policies and standards
2. Guest Relations:
   • Handling guest inquiries, requests, and complaints promptly and professionally.
   • Ensuring that all guests receive exceptional service and addressing any issues that arise
3. Staff Supervision:
   • Supervising and supporting front desk, housekeeping, and other operational staff.
   • Ensuring that all employees are in proper uniform and adhere to grooming standards
4. Safety and Security:
   • Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff.
   • Responding to emergencies and coordinating with security personnel as needed
5. Financial Management:
   • Overseeing cash handling procedures and ensuring accuracy in financial transactions.
   • Reviewing financial statements and activity reports to monitor productivity and goal achievement
6. Administrative Tasks:
   • Preparing and submitting daily reports on hotel operations and guest activities.
   • Ensuring that all necessary documentation is completed accurately and on time
7. Problem-Solving and Issue Resolution:
   • Addressing any operational issues that arise during the shift.
   • Finding effective solutions to ensure guest satisfaction and smooth operations
8. Communication and Coordination:
   • Maintaining constant communication with other departments to ensure seamless service.
   • Providing handover notes and updates to the next shift to ensure continuity

Skills and Qualities Needed

1. Strong Communication Skills:
   • Ability to communicate clearly and effectively with guests, staff, and management.
2. Leadership and Team Management:
   • Leading and motivating staff to provide excellent service.
3. Problem-Solving Skills:
   • Addressing and resolving issues promptly and effectively.
4. Attention to Detail:
   • Ensuring accuracy in financial transactions and documentation.
5. Organizational Skills:
   • Managing multiple tasks and maintaining detailed records efficiently.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.