Concierge Agent

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal. 

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests. 

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Concierge Agent plays a vital role in ensuring guests have an exceptional and memorable stay. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Concierge Agent

1. Guest Interaction:
   • Greeting guests upon arrival and providing a warm welcome.
   • Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings, transportation, and event tickets
2. Providing Information:
   • Offering recommendations on local attractions, dining options, shopping, and entertainment.
   • Providing maps, directions, and other helpful information to guests
3. Managing Reservations:
   • Handling reservations for restaurants, theatres, concerts, and other events.
   • Ensuring that all reservations are accurately recorded and confirmed
4. Arranging Transportation:
   • Coordinating transportation services for guests, including taxi service, car rentals, and shuttle services.
   • Assisting with luggage and providing directions as needed
5. Handling Guest Requests:
   • Responding to guest inquiries and complaints in a timely and professional manner.
   • Providing assistance with personal services such as mail delivery, dry cleaning, and babysitting referrals
6. Coordinating with Other Departments:
   • Communicating with other hotel departments to fulfil guest requests and ensure a seamless experience.
   • Ensuring that special requests and arrangements are met
7. Maintaining the Lobby Area:
   • Ensuring the lobby and reception area are kept clean and tidy.
   • Monitoring the lobby area to ensure the safety and security of guests and staff
8. Administrative Tasks:
   • Maintaining accurate records of guest interactions and requests.
   • Preparing reports on concierge activities and guest satisfaction

Skills and Qualities Needed

1. Strong Communication Skills:
   • Ability to communicate clearly and effectively with guests, staff, and local businesses.
2. Interpersonal Skills:
   • Building rapport and maintaining relationships with guests and colleagues.
3. Problem-Solving Skills:
   • Addressing and resolving issues promptly and effectively.
4. Organizational Skills:
   • Managing multiple tasks and maintaining detailed records efficiently.
5. Knowledge of Local Area:
   • Staying informed about local attractions, events, and services to provide accurate recommendations.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 

• Two to Three years’ prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required 

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.