Gerente Assistente de Front Office 前厅 副经理
Hotel Brand: InterContinental
Location: China, Beijing, Changchun
Hotel: Changchun High Tech Zone (CGQTZ), High-tech development zone, 100000
Job number: 135676
People
•Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
•Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
•Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
•Ensure your front office team delivers a great service, professional attention and personal recognition
•Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
•Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Financial
•Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
•Oversee night audit function and preparation of daily financial reports
•Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
4 years’ international luxury hotel experience in Front Office and at least 2 years' experience in the same position
Quem somos
Como a primeira e mais global marca de hotéis de luxo do mundo, a InterContinental Hotels & Resorts é pioneira em viagens internacionais desde a década de 1940. Somos apaixonados por compartilhar nosso renomado know-how internacional e sabedoria cultural em ambientes realmente impressionantes. Todos nós temos muito orgulho de sermos embaixadores genuínos da marca InterContinental®️ e, para fazer parte da marca, você deve ter sede de viajar, paixão pela cultura e apreço pela diversidade. Criamos experiências inspiradoras para aqueles que buscam uma perspectiva mais rica do mundo. Se você deseja abraçar um mundo de oportunidades, gostaríamos de lhe dar as boas-vindas à marca de hotéis de luxo mais internacional do mundo.
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