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Supervisor de Serviço Xianyan


Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 111312

job overview职位概述

  • Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.


  • Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.  



At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:

  • Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol. 
  • Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
  • Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.


  • 尽显中华礼仪 – 向客人展示我们标志性的欢迎,并用谦恭得体的中华待客之道来款待我们的客人。
  • 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人,顺应客人偏好,从而彰显客人独一无二的尊贵身份。
  • 协力成就事业 – 充分理解我们客人的事业及社交需求,主动行动,提供高效准确的服务,力求超越客人期望。

Duties and Responsibilities工作职责

  • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 


  • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up


  • Supervise cash handling and banking procedures


  • Prepare daily banking and cash flow reports


  • Establish and instruct staff in cash security procedures


  • Deal with irregular payments


  • Supervise the maintenance of service equipment


  • Monitor standards of guest facilities and services


  • Control stock and monitor security procedures


  • Assist with menu and wine list creation


  • Supervise functions


  • Supervise outlet service


  • Works with Superior on manpower planning and management needs


  • Works with Superior in the preparation and management of the Department’s budget


At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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