Supervisor de Serviço Xianyan
Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan
Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332
Job number: 111312
- Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
- Respect and Recognize – by recognizing guests’ status by customizing service and adapt to guest preferences making them feel a cut above the rest.
- Help Accomplish – by fully understanding our guests’ business and social engagement needs, and take pro-active action to exceed their expectations by efficient and accurate services.
- 尽显中华礼仪 – 向客人展示我们标志性的欢迎，并用谦恭得体的中华待客之道来款待我们的客人。
- 表达尊重认同 – 通过为客人提供量身定制的服务来认知客人，顺应客人偏好，从而彰显客人独一无二的尊贵身份。
- 协力成就事业 – 充分理解我们客人的事业及社交需求，主动行动，提供高效准确的服务，力求超越客人期望。
- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
- Supervise cash handling and banking procedures
- Prepare daily banking and cash flow reports
- Establish and instruct staff in cash security procedures
- Deal with irregular payments
- Supervise the maintenance of service equipment
- Monitor standards of guest facilities and services
- Control stock and monitor security procedures
- Assist with menu and wine list creation
- Supervise functions
- Supervise outlet service
- Works with Superior on manpower planning and management needs
- Works with Superior in the preparation and management of the Department’s budget
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.