Supervisor de atendimento ao cliente

• Conducts shift briefings to ensure hotel activities and operational requirements are known 
• 进行有效的交接班简报工作，以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况，包括：
• Maintenance of guest information
• 维护客户信息
• Maintenance of information about local events
• 维护当地活动的信息 
• Compile occupancy statistics
• 统计入住情况
• Supervise the use of he public address system
• 监督公共广播系统的使用
• Supervise group bookings
• 监督团组预订情况
• Assisting with serious complaints
• 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动，包括：
• Cash handling and banking procedure
• 现金处理和银行业务程序
• Dealing with irregular payments
• 处理非法支付情况
• Instructing staff in credit policies and facilities
• 就信用政策和设备对员工进行指导
• Instructing staff in cash security procedures
• 就现金安全程序对员工进行指导
• Carry out debtor control
• 实施应收帐款控制
• Prepare reports
• 准备财务报告
• Supervise the cashiering system
• 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。