宾客关系主管 Supervisor de relações com hóspedes

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
• 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

·     Be you by being natural, professional and personable in the way you are with people

·     Get ready by taking notice and using your knowledge so that you are prepared for anything

·     Show you care by being thoughtful in the way you welcome and connect with guests

·     Take action by showing initiative, taking ownership and going the extra mile

在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

·     展现真我：在与他人接触时真实自然、形象专业、积极乐观

·     时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备

·     体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通

·     积极行动：积极主动、尽职尽责并且要多做一步