Guest Services Agent

Life’s too short for mediocre cups of coffee. We appreciate just how important it is to our guests that we get their favourite drink order just right. Every single time. So, we’re searching for a barista with exceptional skills, experience, and a double shot of enthusiasm to do just that. 

A little taste of your day-to-day: 

Every day is different, but you’ll mostly be:

● Taking guest orders and making menu recommendations as our go-to coffee expert 

● Preparing and serving a wide variety of hot, cold, artisan and speciality beverages 

● Receiving and processing guest payments

● Keeping us well-supplied by ordering, receiving, and distributing essential stock

● Helping set exceptional cleanliness standards across all work areas and equipment

What We need from you: 

● Communication and customer service skills

● Hands-on experience with brewing equipment 

● Knowledge of various hot and cold beverage recipes and espresso production 

● Strive for excellence in an eager and motivated manner

● Possess the ability to work under pressure

● Demonstrate exceptional timekeeping and reliability

● Passion for coffee and coffee artistry

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.