Coordinador de Reservaciones

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence

InterContinental Wellington is looking for a Reservations Coordinator to join our team 

Your Role

As a Reservations Coordinator, you will play a key role in ensuring the smooth operation of the hotel's booking system. You will be responsible for managing reservations, assisting guests with inquiries, and ensuring room and service availability. With a professional yet personalized approach, you'll create a seamless and welcoming experience for guests even before their arrival. Your role is vital to the sales, marketing, and revenue functions of the hotel, ensuring accurate communication of both internal reservation details and external market conditions, in alignment with operational goals.

Your responsibilities will include:

• Recording and processing guest reservations
• Supporting the front office & sales teams with booking management
• Actively contributing to revenue generation and helping the department meet its goals
• Building strong relationships with clients to provide a seamless reservation experience for our guests

What You'll Need

• At least 2 years' experience in Reservations or Front Office with a strong understanding of hotel operations
• Strong administration & computer skills
• Work well as part of a team
• Experience using a property management system such as Opera
• Confidence in your communication skills and the ability to interact with customers and colleagues
• Have strong English speaking and writing
• NZ working rights

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guest