Gerente de soporte de desempeño del hotel

About the Role: Join IHG as a Hotel Performance Consultant, where you’ll be the key support for hotel owners, driving performance and fostering growth. You’ll manage a portfolio of approximately 50 hotels, collaborating with owners and General Managers to create strategic plans and enhance hotel operations.

Key Responsibilities:

• Lead annual strategic meetings with owners and GMs to set performance goals.
• Conduct bi-monthly virtual consulting calls to discuss revenue opportunities and operational strategies.
• Develop actionable plans to improve hotel performance across various metrics.
• Address inquiries from hotel leadership regarding operations, revenue management, and brand initiatives.
• Collaborate with internal teams to resolve complex issues and support hotel openings or renovations.
• Maintain strong relationships with owners, ensuring they are informed and engaged.

Qualifications:

• Bachelor’s degree in Hotel Management, Business, or a related field.
• 4-7 years of experience in customer service within the hospitality industry, focusing on hotel operations.
• Strong knowledge of revenue management, sales, and marketing strategies.
• Excellent communication skills, both verbal and written.
• Proven problem-solving abilities and attention to detail.

Why Join Us?

• Be part of a dynamic team that drives hotel success and enhances guest experiences.
• Opportunity to work with a diverse portfolio and make a significant impact on hotel performance.
• Travel opportunities (less than 50%) to engage with hotel owners and teams.

Apply Now! If you’re passionate about hospitality and ready to make a difference, we want to hear from you!

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