General Manager Holiday Inn Express Berlin Alexanderplatz

General Manager, Holiday Inn Express Berlin Alexanderplatz

A Holiday Inn Express® General Manager is… practical, hands on and has strong implementation skills. They thrive on ‘getting things done’. They are agile, adaptable and will give anything a go; they love variety and are always happy to lend a hand. They are self-reliant, resilient and a quick learner. A Holiday Inn Express® General Manager is collaborative and loves to be at the helm of a tight team, they enjoy structure and clearly defined processes. They are comfortable with blended work and life and enjoy high energy, fast paced work environments. They are sensitive, optimistic and inject positivity into their environment. They combine informality and fun with professionalism.

Your day to day

Guest Obsessed

• Safety: always puts the guest and team safety and security first, role models openness and consistency, creating trust.
• Personal presence: being consistently present in their property, building personal relationships with guests and requiring this of their team.
• Creating delight: surprises and delights guests, creating a personal experience that goes beyond the guest expectations and in turn grows guest loyalty.
• Continuous improvers: never stops looking for ways to improve, being creative, innovative, and determined in improving the guest experience. Positively reinforces the behaviour with the hotel team.

Performance Builders

• Driving success: challenges themselves & their teams, to get out of their comfort zones and deliver ambitious standards of performance providing honest feedback with good intent.
• Connected and caring: embraces diversity; creates an inclusive environment where every team member is valued and can perform at their best.
• Motivating and inspiring: empowers and allows people space to deliver, celebrates and provides support to their teams; creates an environment for people to be authentic.
• Talent builder: focuses on the development of every team member, spots and nurtures potential talent to deliver a strong pipeline of talent for IHG.

Commercial Entrepreneurs: 

• Business smart: leads with a strategic business plan to deliver commercial performance, uses data & insights to drive owner returns, takes actions to control costs/increase revenue.
• Operational integrity: relentlessly focuses on the execution of results but not at any expense, balances risk with returns, makes the tough decisions needed to drive the long-term performance of the owners asset.
• Sees opportunities constantly scans the external environment, anticipates market trends and acts on strategic opportunities ahead of the competition.
• Digitally smart: creatively integrates technology and digital channels into their business with demonstrable commercial effect.

Powerful Connector: 

• Owners: builds trusted relationships with owners, that allow honest conversations to be had, enabling both their and IHG’s priorities to be met.
• IHG: builds a wide and effective network inside IHG and understands the broader IHG business and the role they play in it.
• Planet: prioritises the protection and care of our planet, minimizing harm and maximizing good through the impact and reputation of the property Communities: acts as the ‘face’ of the hotel, creating strong local bonds that help grow the hotel’s reputation and give back.

What we need from you

• In-depth knowledge of the day-to-day operations of a hotel, with a specific preference for a background in rooms operations.
• Ideally, prior experience with IHG Revenue Service or similar systems to ensure effective revenue management and maximization.
• Proven ability to lead and inspire a small team through direct, hands-on engagement.
• Enjoys hosting and interacting with guests to ensure a memorable experience.
• Familiarity with Holiday Inn Express (HIEX) brand guidelines, policies, and procedures to maintain alignment with corporate expectations.
• Prioritizes keeping the property in top-notch condition to reflect the brand's standards and enhance guest satisfaction.
• Ability to assist the sales team in building connections with local business partners to drive commercial success.
• Strong focus on delivering results, whether in operations, guest satisfaction, or financial performance.

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Closing Date for applications: 20th January 2025