Duty Manager at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Duty Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Oversee daily hotel operations, ensuring smooth guest service and efficient functioning of all departments.
• Supervise front desk staff, concierge, and other hotel personnel during assigned shifts.
• Handle guest check-ins and check-outs, providing assistance and ensuring a positive guest experience.
• Resolve guest complaints and concerns in a timely and professional manner.
• Monitor hotel security, health & safety protocols, and emergency procedures to ensure a safe environment for guests and staff.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments to address guest needs and operational requirements.
• Ensure adherence to hotel policies, standards, and procedures at all times.
• Manage room inventory and guest requests, ensuring optimal occupancy levels and guest satisfaction.
• Perform administrative duties, including reporting on daily operational issues, incidents, and achievements.
• Provide leadership, guidance, and training to hotel staff, promoting a high standard of service and teamwork.
• Monitor and maintain hotel facilities, ensuring cleanliness, comfort, and safety for all guests.
• Act as the main point of contact for the hotel in the absence of senior management.
• A strong understanding of health, safety, and security regulations in hospitality.
• Ability to manage multiple tasks and prioritize effectively.

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum of 2-3 years of experience in hotel management, preferably in a supervisory or duty manager role.
• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to resolve conflicts and handle challenging guest situations professionally.
• Knowledge of hotel management software and systems (e.g., OPERA).
• Strong organizational and time-management skills.
• Ability to work well under pressure and in fast-paced environments.
• Flexible working hours, including weekends and holidays.
• Multilingual skills are a plus.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.