Digital Product Manager, Stay Experience
Marca del hotel:
Ubicación: Estados Unidos, Georgia, Atlanta
Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 137783
Role Summary:
Design and deliver digital guest products aligned with overall brand, loyalty, marketing & product strategies. This role coordinates among business stakeholders, technical development partners, designers, analysts, and other functional subject matter experts to create a comprehensive roadmap that identifies key “moments of truth” along the post-booking journey to enable compelling hotel stay experiences. This role delivers a cohesive product experience consistent with IHG goals, spanning from strategy design and ideation to development, deployment and successful hotel sustainment.
Your Day to Day:
- Product Strategy and Roadmap: Lead the development and execution of a global product strategy to enhance guest experiences, identifying opportunities for innovation based on emerging market trends, competitive landscape, and guest expectations. Create and manage a roadmap for initiatives, including enhancements and new product launches.
- Guest Experience & Design: Design optimal guest experiences through journey mapping, conceptual designs, and prototypes, collaborating with UI/UX partners and other cross-functional teams. Champion the guest & owner experience to ensure solutions meet or exceed expectations.
- Stakeholder Management & Communication: Collaborate with Marketing, Brand Teams, Hotel Operations, and Product & Technology to align the product roadmap with business goals. Serve as the main contact for large-scale and global digital programs, effectively communicating updates and strategies to senior leadership and operators and ensuring alignment across internal and external teams.
- Data-Driven Decision Making & Performance Measurement: Develop test plans and utilize data insights to guide product decisions and prioritize initiatives. Track key performance metrics (KPIs) to evaluate product value and success, sharing results through dashboards and reviews.
- Product Lifecycle Management: Manage the product backlog to prioritize high-value work, monitor post-launch performance, and create optimization plans based on feedback and data. Proactively address potential obsolescence to maintain product relevance.
- Cross-Functional Collaboration and Execution: Lead cross-functional teams to develop and implement the product roadmap on time and within budget. Advocate for digital products, ensuring alignment across the business and promoting the adoption of guest experience initiatives. Collaborate with external vendors as needed to achieve strategic goals.
What We Need From You:
- 3-5+ years of progressive experience in Product Management, managing complex projects across both business and technical stakeholders.
- Proven track record in creating and delivering customer-facing digital solutions, including knowledge of iterative delivery models and customer-centric design thinking principles
- Expertise in organizing, planning, and executing large-scale projects from concept to implementation.
- Attention to detail to address and manage updates for optimizations or issues with technical partners on behalf of the business or guest experience.
- Strong knowledge of consumer engagement, digital experience design, and using customer feedback.
- In-depth understanding of hotel operations and familiarity with guest-facing and hotel colleague-facing systems. Strong familiarity with user-facing mobile apps or interfaces highly desired.
- Excellent verbal and written communication skills for the purpose of providing and presenting information to stakeholders, including vendors, operators, and senior leadership.
Location: Atlanta, GA (Hybrid – 3 days a week in office)
The salary range for this role is $100,00 - $145,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Quiénes somos
En IHG Hotels & Resorts, trabajamos juntos para ofrecer una verdadera hospitalidad para el bien a escala global. Con oficinas corporativas y más de 6.000 destinos hoteleros en todo el mundo, una carrera en IHG es la manera perfecta de ampliar sus horizontes. Experimentarás nuestra cultura única y nuestros brillantes colegas que te apoyarán e inspirarán. Con una gran cantidad de oportunidades corporativas para elegir, dondequiera que se encuentre en su trayectoria profesional y lo que sea que desee lograr, hay espacio para usted en IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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Información importante:
- El rango salarial que se indica es el más bajo al más alto de la escala salarial que, de buena fe, creemos que pagaríamos por este puesto en el momento de esta publicación. En última instancia, podríamos pagar más o menos que el rango publicado, y el rango puede modificar en el futuro. La posición salarial de un empleado dentro del rango salarial se basará en varios factores, entre ellos la educación relevante, las calificaciones, las certificaciones, la experiencia, las habilidades, la antigüedad, la ubicación geográfica, el desempeño, el turno, los requisitos de viaje, las métricas basadas en ventas o ingresos y las necesidades comerciales u organizacionales.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
