Jefe de conserjería 礼宾 部 经理

岗位职责/职位描述

Supervise and direct Bell Desk activities and Bell Staff
对行李服务台的活动和行李服务人员实施监督和指导
Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guest
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息
Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
确保大厅始终保持整洁，烟灰缸始终干净
Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作
Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times
负责维护酒店信息簿(功能板)，并确保所有信息的准确性和实效性
Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情 况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务
Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager
处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求
Works with Superior and Director of Finance in the preparation and management of the Department’s budget
与上级领导和财务总监一起编制和管理部门预算
Familiar with relevant works of epidemic prevention and control
熟悉疫情防控相关工作
Assist Guest Service Manager to handle guest complaint
协助宾客服务经理处理客诉