Business Operations Specialist
Ubicación: Estados Unidos, Georgia, Atlanta
Dirección: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346
Job number: 165741
Hiring Salary: USD 74,000.00 - 85,000.00 YEARLY
Role Purpose
Owns day-to-day execution of the commercial services agreement lifecycle from generation and execution through onboarding, renewals and termination. Converts closed sales into fully executed, compliant and provisioned service agreements, ensuring accuracy, compliance and seamless handoff between Program Sales and Operations.
Key Accountabilities
Agreement Lifecycle Execution:
Support end-to-end lifecycle for Core, Plus and Signature agreements, including generation, execution, countersignature, renewal and termination of legacy agreements
Prepare and process agreements using approved templates and Exhibit A service/pricing terms; maintain a single source of truth for executed agreements, renewal dates and terms.
Program Sales Alignment & Sales-to-Contract Handoff:
Receive closed/won opportunities and convert them into executed agreements; ensure clean sales → contracting → onboarding handoff with clear accountability and documentation.
Compliance & Governance:
Assist with Brand Standard Waiver and Compliance processes
Onboarding, Provisioning & Billing Support:
Assist with hotel onboarding, system access provisioning, portfolio assignment, billing setup and service delivery readiness as needed
Data Integrity & Reporting:
Maintain accurate agreement records in tracking tools and provide reporting on agreement volume, velocity, renewals, and terminations.
Process Standardization & Continuous Improvement:
Keep templates, playbooks, SOPs and job aids current; identify contracting/onboarding inefficiencies and recommend simplifications to improve speed-to-activation.
Key Metrics
Agreement accuracy; speed-to-activation; compliance/audit standards; renewal management
Provisioning and billing accuracy; data integrity and completeness of agreement records
Required Education, Experience and Technical Skills
Educational Requirements: Bachelor's degree in business, Hospitality or related field, or equivalent experience.
Experience: 3+ years in commercial operations, contract/agreement administration or revenue services; experience with agreement lifecycle, onboarding or billing processes; exposure to sales-to-contract handoff workflows.
Technical Skills: CRM/pipeline and document/agreement tools; attention to detail with contract terms, pricing and compliance data; BI dashboards and reporting/tracking tools.
Applied Operational Knowledge & Industry Experience
Operational Knowledge & Experience: Commercial services agreement lifecycle and billing; CXO service levels (Core / Plus / Signature) and terms; IHG brand standards, IHG Ignite prerequisites and compliance practices.
Ownership: Agreement execution, compliance documentation, onboarding provisioning, and billing triggers.
Accountable For: Accuracy, compliance and speed-to-activation of executed agreements.
Scope Boundary: Partner/escalate selling, service model design, legal template ownership and system configuration/roadmap.
Capabilities:
Agreement Lifecycle Management: Convert sold opportunities into accurate, executed and provisioned agreements.
Compliance and Documentation Discipline: Maintain audit-ready records and escalate exceptions/non-standard terms appropriately.
Sales-to-Operations Enablement: Connect Program Sales, contracting, onboarding, billing and Operations for seamless activation.
Process and Data Integrity: Keep templates and records current while improving contracting/onboarding flow.
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
Quiénes somos
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Información importante:
- El rango salarial que se indica es el más bajo al más alto de la escala salarial que, de buena fe, creemos que pagaríamos por este puesto en el momento de esta publicación. En última instancia, podríamos pagar más o menos que el rango publicado, y el rango puede modificar en el futuro. La posición salarial de un empleado dentro del rango salarial se basará en varios factores, entre ellos la educación relevante, las calificaciones, las certificaciones, la experiencia, las habilidades, la antigüedad, la ubicación geográfica, el desempeño, el turno, los requisitos de viaje, las métricas basadas en ventas o ingresos y las necesidades comerciales u organizacionales.
- Ninguna cantidad de pago se considera salario o compensación hasta que se gane, se adquiera y se pueda determinar. El monto y la disponibilidad de cualquier bonificación, comisión u otra forma de compensación asignable a un empleado en individuo permanecen a discreción exclusiva de la Compañía a menos que y hasta que se paguen y pueden modificar a discreción exclusiva de la Compañía, de conformidad con la ley.
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Hiring Salary: USD 74,000.00 - 85,000.00 YEARLY
