Banquet Captain (non-tipped) - InterContinental Los Angeles Downtown

About Us

Do you see yourself as a Banquet Captain? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your Day to Day

Lead the set-up and break-down, and/or service and clean up, of banquet functions during assigned shift.

• Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. 
• Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests. 
• Set up, serve and/or break down of banquet functions. Assign work and monitor the performance of scheduled banquet staff.  Provide training and corrective instructions.  Alert management of potentially serious issues.
• Greet guests upon arrival.  Respond to guest requests and/or complaints in a prompt and professional manner.  May review guest check with client after function and obtain signature.
• Participate in pre-function meeting and review all information pertinent to service and set up of group.
• Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
• May handle incoming/outgoing boxes and exhibit materials.
• Perform other duties as assigned.

What We Need From You

Basic reading, writing and math skills and one year experience in banquet service or set-up

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, bus tubs)
• Moving about the function areas
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and leading others. 
• Reading and writing abilities are utilized often with banquet event orders, guest checks, and giving and receiving instructions.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Basic math skills are utilized in the proper set-up of function space and/or communication of guest checks.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What We Offer

The hourly pay range for this role is $35.00 - $39.00. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans