Bagageiro / Botones | InterContinental Cascais-Estoril

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Building guest relationships through a swift, professional and highly personal service
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests 
  regarding local attractions and activities.
• Promote team work and quality service through daily communications and coordination with other departments. 
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. 
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. 
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by a dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.