Asistente de ama de llaves

Your Day To Day

Operational Oversight:

• Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
• Ensure adherence to cleanliness standards and brand requirements.

Staff Supervision and Training:

• Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
• Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.

Guest Experience:

• Handle guest requests, complaints, and feedback professionally.
• Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
• Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
• Drive Guest HeartBeat, continuously monitor guest feedback and satisfaction, using insights to enhance service and guest experiences.

Inventory and Supplies:

• Monitor housekeeping supplies, linens, and equipment, conduct monthly inventory.
• Place orders for inventory restocking and maintain cost control.
• Conduct and monitor monthly / quarterly linen inventory

Administrative Duties:

• Schedule staff shifts and ensure adequate staffing levels.
• Assist in performance reviews and maintain employee records.

• Maintain and update administrative data, including monthly production and revenue reports, inventory, and consumption reports. Receive, record, and distribute various reports to ensure smooth operation.

Quality Control:

• Conduct inspections of rooms, public areas, and heart-of-house spaces.
• Implement and oversee quality assurance programs such as  IHG Way of Clean & IHG Way of Deep Cleaning 
• Drive and monitor the yearly On-Site Quality Evaluation, ensuring housekeeping operations align with IHG brand standards

Collaboration:

• Work with other departments (Front Office, Engineering, Food & Beverage) to ensure seamless operations.
• Support the Executive Housekeeper in departmental meetings and strategic planning.

Special Projects:

• Assist in planning for special events, project or periods of high occupancy.
• Handle unexpected challenges, like emergency cleaning or staff shortages.

What We Need From You

• High school diploma or equivalent; a degree or certification in hospitality management or related field is a plus.

• At least 2 years of experience in a housekeeping role, with at least 1 year in a position within a hotel or hospitality environment.

• Experience in overseeing daily housekeeping operations, including cleaning, room turnover, and managing housekeeping staff.

• Proficiency with property management systems (e.g., Opera, HubOs) and basic office software (e.g., Microsoft Office).

• Strong leadership and team management skills

• Excellent attention to detail and organizational abilities.

• Ability to work under pressure and multitask effectively.