大堂 吧 主管

•    Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
     按照部门的规范和程序提供高标准的餐饮服务。
•    Communicates to his/her superior any difficulties, guest comments and other relevant information  
     与上级领导交流有关疑难，客人意见和其它相关信息。
•    Establishes and maintains effective employee working relationships
     与员工建立并保持良好的工作关系。
•    Attends and participates in daily briefings and other meetings as scheduled
     参加和参与每日的例会和其它计划好的会议。
•    Attends and participates in training sessions as scheduled
       参加和参与计划好的培训课程。
•    Prepares for service by ensuring:
     确保部门的以下各项工作就绪为客人提供服务：
o    Grooming is impeccable and in accordance with ICHG personal presentation standards 
    遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o    Outlet equipment is clean
    设备干净
o    Equipment is sorted and stored
    设备分类且存放好
o    Glassware is polished 
    玻璃器皿擦亮
o    Requirements for special occasions are ready
    特别活动的要求准备就绪
o    Music is on
    放音乐
o    Lighting is on
    开灯
o    Outlet is ready for service and guest comfort
    酒吧准备就绪为客人提供舒适的服务。
•    Carries out effective service by ensuring:
     高效的提供服务：
o    Guests are greeted and seated
    迎宾并安排客人就坐
o    Daily beverage specials are explained and up-sold
    说明并推销每日特价饮料
o    Food orders are processed accurately
    准确的下餐饮订单
o    Trays and tray jacks are effectively used
    有效的利用托盘和托盘架 
o    Food and beverage orders are taken quickly
    快速的为客人写餐饮订单
o    Payment methods are handled accurately 
    准确的处理付款方法
o    Working areas are cleaned and re-set quickly
    快速的清洁工作区和重新布置
o    Bar is clean
    清洁的酒吧
o    Used ashtrays are regularly cleaned
    定时清理用过的烟灰缸
o    Guests are conversed with in relation to the food and beverage products
    与客人谈论有关的餐饮产品
•    Carries out effective beverage service by ensuring:
     通过确保以下内容高效的提供饮品服务：
o    Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
    遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
    与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o    Promoting and selling cocktails to guests
    向客人推销鸡尾酒
o    Making and presenting cocktails
    调配和装饰鸡尾酒
o    Coffee and tea is served hot and in accordance with standard
    按规范提供热的咖啡和茶
•    Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
o    Guests are advised on alcoholic beverages
    给予客人有关酒精饮料的建议。
o    The strengths of alcohol is advised and guests are advised as to their effect
    告知客人酒精强度，并告诉客人对他们的影响。
o    Compliance with legal provisions of local liquor codes
    遵守法律规定和地方酒精饮品条例。
o    Level of intoxication of guests is assessed and appropriate action taken
    评定客人的醉酒程度并采取必要的措施。
o    Advise guest on the hotel’s policy of smoking
    通知客人酒店的吸烟规定。
o    Monitor factors which interfere with the total experience of the guest
    监测影响客人总体体验的各方面工作。
•    Cellar operations are carried our including:
     酒窖管理包括：
o    Correct use of refrigeration system
    正确的使用冰箱系统
o    Effective operation of the post-mix syrups bulk dispense system
    有效的使用后混合桶装糖浆分装设备
o    Operating the beer reticulation system
    使用啤酒过滤裝置
o    Adhering to stock control procedures
    遵循存货管理程序
•    Take appropriate action to resolve guest complaints
     正确处理客人的投诉。
•    Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。