Instant Service Supervisor

At InterContinental London Park Lane, we are currently looking to for an Instant Service Supervisor to join our team.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

Are you passionate about delivering exceptional guest service and leading a dynamic team? We are looking for an enthusiastic and dedicated Instant Service Supervisor to join our Front Office team.

In this role, you will lead and inspire our Instant Service team to provide seamless communication and service to our guests and stakeholders. You will collaborate closely with the Front Office Operations Manager to ensure operational efficiency, meet KPIs, and elevate the guest experience. You’ll play a key role in fostering a culture of service excellence while ensuring the team is trained, motivated, and consistently delivering high standards.

Key Responsibilities:

• Lead and supervise the Instant Service team, ensuring exceptional service delivery.
• Drive consistency in departmental and hotel standards, ensuring guest expectations are met.
• Collaborate with the Front Office Operations Manager to meet KPIs and improve operational efficiency.
• Manage scheduling, hours, and annual leave for the Instant Service team.
• Provide operational support and cover in the absence of team members.
• Analyse guest feedback and implement strategies to enhance the guest experience.

What We’re Looking For:

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership, communication, and problem-solving skills.
• A passion for guest service and continuous improvement.
• Ability to work effectively in a fast-paced environment.
• Experience with team training, development, and performance management.

We are committed to offer and provide our Instant Service Supervisor with a competitive salary and a large range of benefits:

• Competitive Salary plus service charge and great IHG perks!
• 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
• Free meals on duty
• We provide every employee company sick pay and life insurance.
• Professional career development with our IHG Leadership programs
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow, and develop you as an individual. 

At InterContinental London Park Lane, our ambition is to define our unique culture.

• The kind of culture that inspires you to be all you can be.
• An invitation to tap into your unique personality to deliver and achieve incredible things.
• An expectation to play your part in empowering and inspiring others.
• An opportunity to learn, grow and push what’s possible.
• The promise of a personal and professional journey
• A place where everyone can belong and feel part of something bigger. 

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. 

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.