Director de servicio - InterContinental Singapore

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

• Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget 
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation 
• Prepares and administers detailed on boarding program for new staff.
• Provide input for probation and formal performance appraisal discussions in line with company guidelines  
• Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance  
  
  Hotel Representative
• Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs
• Reports directly to and communicates with the Front Office Manager and/or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations. 
• Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods.  
• Cooperates, coordinates and communicates with other hotel departments as required. 
• Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems 
  
  Financial Aspect
• Promotes inter-hotel sales and in-house facilities. 
• Ensures front line staffs comply with FIT marketing techniques and maximize sales.
• Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds Crisis Management
• Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures.

• Diploma or equivalent in Hotel Management, Marketing, or related field.
• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
• Related experience in a luxury hotel is preferred.
• Strong presentation, communication, written and oral skills Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.
• Strong interpersonal skills to develop and foster beneficial relationships
• High level of passion, enthusiasm and drive for result
• High level of common sense and high skill of problem solving and decision making
• Problem solving, analytical, reasoning, motivating, organizational and training abilities

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• 50% F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What's more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.