Telephone Operator - DXBBY
Hotel Brand: Holiday Inn
Location: United Arab Emirates
Hotel: Dubai Business Bay (DXBBY), Dubai
Job number: 106028
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced Telephone Operator to join their extraordinary team!
Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 280 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.
YOUR DAY TO DAY
As Telephone Operator, your main responsibilities will be as follows :
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per IHG Standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the PMS system.
- Complete management's long distance call vouchers and record them on the traffic sheet.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
WHAT WE NEED FROM YOU
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role required. Customer service and excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.
WHAT WE OFFER
We'll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.