Tailor/Uniform Attendant

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

What is the job?

Responsible for performing sewing and mending services of guest clothes, hotel linen and Hotel uniforms. Promotes the desired work culture around the five winning ways – Aim Higher, Work better together, Celebrate the difference, Do the right thing & Show we care.                 

Your day to day

FINANCIAL RETURNS

Converts condemned items into usable items

Maintains inventory of sewing supplies such as threads, buttons, zippers, linen etc

Prepares requisitions for depleted supplies

Checks condemned linen from Laundry

Assists in linen inventory taking

Advises superior of damages and loss of linen / uniform on regular basis

PEOPLE

Performs sewing duties including altering, fitting and mending for colleagues uniforms

Fits all new employees with existing uniforms /New uniforms

Cuts, tailors, mends and alters uniforms

Maintains equipment and keeps own working area clean

Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 

Comply with Company Grooming Standards

Comply with Time and Attendance Policies

GUEST EXPERIENCE

Attends to guest requests and performs sewing duties including altering, fitting and mending for hotel guests

Sews curtains, cushions and wall coverings in public areas and rooms

Repair curtains and hang back accordingly

Assists in the preparation of special functions

Checks all linen and uniform repairs on a daily basis

Makes costumes for special events for the hotel to ensure guest satisfaction

Demonstrate service attributes in accordance with industry expectations and company standards including:

Being attentive to Guests – Internal /External

Accurately and promptly fulfilling Guests requests

Anticipate Guests needs

Maintain a high level of knowledge which affects the Guest experience

Demonstrating a ‘service’ attitude

Taking appropriate action to resolve guest complaints

Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

RESPONSIBLE BUSINESS

Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

Familiarize yourself with emergency and evacuation procedures

Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the supervisor

What we need from you

Has previous tailoring experience, in a similar organization. High school education. The ability to speak fluently English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling

What we offer 

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.