Senior Loyalty Performance Manager

Hotel Brand:
Location: United Kingdom, Windsor

Hotel: Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

Job number: 142627

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Are you passionate about delivering the very best customer loyalty programs and ready to make a significant impact in the hospitality industry? We’re looking for a collaborative and experienced Loyalty Lead to engage with our teams, throughout Europe and working alongside the wider global teams, you'll drive customer membership of our brilliant IHG One Rewards performance.

What's in it for you:

Lead the way on exciting new initiatives and make a real impact!
As we evolve, so will you—let’s turn potential into progress, together.
Fantastic Benefits and Wellbeing Initiatives, check out our website for more information
A flexible approach with hybrid work based in our brand-new, state-of-the-art global headquarters in Windsor.

What You'll Bring:

Experience in loyalty programs — your edge in the competitive landscape!
Proven project management skills with the ability to prioritize under pressure.
Excellent communication, able to analyse and interpret trends and data, to tell compelling stories and engage diverse stakeholders.
A collaborative spirit with a willingness to mentor and support junior team members.

What You’ll Do:

You'll lead and collaborate with complex and cross-functional stakeholders to engage and embed our commitment to our Loyalty programme, bringing the global initiative to life in Europe.
As a Loyalty expert, you'll confidently partner with our teams in Operations and Marketing to support with impactful campaigns and the right tools to enhance loyalty performance.
You'll understand the external market, able to identify the latest innovation, trends and insights, in a market that is evolving and developing.
Ensuring brand alignment and a consistent approach, you'll work with our Global and EMEAA team understanding and interpreting projects and initiatives and providing the opportunity to maximise potential.

If you’re ready to elevate your career and drive loyalty initiatives across Europe, we want to hear from you! Ready to shape your future with us? Let’s make it happen!

Closing date for applications Monday 7th April 2025

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Senior Loyalty Performance Manager