Sales Coordinator

About Us: 

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe! 

Your Day to Day: 

Sales Coordinator will be responsible for supporting the sales team in achieving revenue targets through effective communication, efficient administration of sales processes, and exceptional customer service. This role requires a keen focus on people, finance, guest experience, and responsible business practices.

1. Collaborate with the sales team to support their efforts in achieving revenue targets and increasing customer satisfaction. 
2. Assist in coordinating sales meetings, conferences, and training sessions. 
3. Maintain strong relationships with key accounts and handle guest concerns promptly and professionally.
4. Coordinate with different departments to ensure effective communication and efficient workflow.
5. Assist in preparing sales reports, forecasts, and budgets. 
6. Monitor sales activities and revenue trends to identify areas for improvement and suggest strategies for maximizing profitability. 
7. To handle, administer and oversee the hotel’s bookers and incentive program based on the approved SOP.
8. To forward all related inquiries, leads via email or by phone to the segment heads.
9. To facilitate the completion of administrative requests of all segments i.e., collaterals, office supplies, sales kits, corporate gifts, etc.
10. To maintain a good recording and filing system and/or database for the department i.e., contracts, RFI’s, credit facility, etc.
11. To constantly check filing/tracing system and give advice for improvement.
12. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues.
13. Performs any additional duties as directed by the General Manager.
14. Is fully conversant with all health and safety, fire, and emergency procedures.
15. Always maintain a very high standard of personal hygiene, dress code and demeanor.
16. Polite and professional in any situation, particularly where the image and reputation of the hotel are represented.
17. Attends meetings and training as required.
18. Ensure that all activity is carried out honestly, ethically and within the parameters of local Law.

What we need from you: 

• A bachelor’s degree in a relevant field is preferred. 
• Proven experience as a sales administrator or in a similar role within the hospitality industry. 
• Strong knowledge of sales principles, revenue management, and financial analysis. - Excellent communication and problem-solving skills. 
• Proficiency in using sales and CRM software. 
• Attention to detail and ability to multitask.

How do I deliver this: 

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.