Restaurant Manager, Crowne Plaza Changi Airport

With amazing food, come unforgettable memories for everyone. As Restaurant Manager, you’ll lead and direct outlets’ operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. You are responsible for overseeing and managing all aspects – always aligning towards government regulations concerning health, safety and any other requirements for the benefit of everyone. 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Direct daily activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the expected standards
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Works with Human Resources to ensure the departmental performance of colleagues is productive. Conducts interview, probation assessments, performance reviews
• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs
• Working with other departments to identify additional sales opportunities to enhance revenue
• Make sure credit and financial transactions are handled securely
• Prepare monthly revenue and cost forecast for Bar & Restaurant
• Develop sales & partnership programs to stimulate awareness and drive demand to maximize revenue potential across outlets
• Drive promotional activities to maximize potential revenue and stimulate awareness in the local community
• Ensure all stock inventories are recorded accurately and good practices in place to minimize pilferage
• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met

What we need from you

• A minimum qualification in Diploma in Food & Beverage Management
• At least 3 years of experience in the a supervisory level, including management experience in Restaurant setting

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.