Reservations Manager

Responsibilities 

• Monitor the daily operations of reservations 
• Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates 
• Develop and conduct rooms based marketing activities 
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments 
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting 
• Monitor front office tracking of guest history data 
• Record and analyze guest questionnaires on a monthly basis 
• Ensure accuracy of guest history and client profiles in Data Base 
• Load and maintain rates in IHG reservation system 
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager 
• Participate in preparation of strategic plans for region
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

Qualifications 

• Reservations and Sales skills 
• Customer Service and Communication skills Training and Development abilities 
• Strong organizational and multitasking skills 
• Attention to detail and problem-solving skills Experience in hospitality industry is a plus 
• Bachelor's degree in Hospitality Management or related field