Reservations Manager

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Start 2025 with an exciting new chapter in your career at Auckland’s leading luxury hotel. InterContinental Auckland is a beacon of sophistication and hospitality, and we are seeking a detail-oriented and dynamic Reservations Manager to lead our reservations team and play a key role in shaping our guest journey from the very first interaction.

Explore your journey ahead

• Shape the Guest Experience: Oversee the reservations process, ensuring a seamless and personalised journey from the moment of inquiry to check-in.
• Lead & Collaborate: Manage and inspire a high-performing team, fostering a culture of excellence and collaboration.
• Maximise Revenue: Implement effective inventory management, pricing strategies and upselling techniques to achieve revenue targets.
• Innovate & Optimise: Continuously review systems, processes and technology to enhance operational efficiency and guest satisfaction.
• Be a Brand Champion: Represent the InterContinental® brand by upholding our commitment to luxury and personalised service.
• Analyse & Report: Monitor booking trends, prepare forecasts and provide insights to support strategic decision-making.

What we are looking for

• Proven experience in reservations management or revenue roles within a luxury hotel environment.
• A natural leader who can inspire and guide a team to deliver exceptional results.
• Strong understanding of hotel revenue management, distribution channels, and pricing strategies.
• Proficiency with hotel reservation systems and a keen interest in leveraging technology for operational success.
• A meticulous approach to managing reservations with accuracy and professionalism.
• The ability to think creatively, solve problems and adapt to the evolving needs of guests and the market.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.