Reservations Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
• Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
• Record and manage bookings that failed to arrive (No Show).
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Process and confirm guest room reservations made by clients.

What We need from you:

• Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Proficient in the use of Opera System