Franchise Hotel - Front Office Manager / Guest Service Manager
Hotel Brand: Holiday Inn Express
Location: United States, Florida, Destin
Hotel: Destin E - Commons Mall Area - (CEWHS)
Job number: FRCEWHS3754
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Welcome to Holiday Inn Express Destin, FL, where we combine the charm of Florida's Emerald Coast with the quality and service synonymous with the IHG brand. Situated just steps away from world-famous sugar-white beaches and crystal-clear waters, our hotel offers guests a perfect blend of comfort and convenience.
At Holiday Inn Express Destin, we pride ourselves on delivering exceptional hospitality experiences, from our welcoming staff to our thoughtfully designed amenities. Our property caters to both business and leisure travelers, offering features such as complimentary Express Start® breakfast, a sparkling outdoor pool, and modern guest rooms equipped with all the essentials for a relaxing stay.
Join our dedicated team and become part of a thriving workplace culture that values teamwork, professionalism, and a commitment to exceeding guest expectations. Whether you're assisting a family on vacation or a corporate traveler, you'll play a key role in creating memorable stays for our guests.
Your day to day
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.
Every day is different, but you’ll mostly be:
- Oversee daily operations of the front desk to ensure smooth check-in/check-out processes.
- Work at the front desk a few days a week and/or as needed to support the team and stay engaged with operations.
- Be available to assist front desk staff with any issues or challenges, even when off duty.
- Manage, train, and schedule front desk staff, ensuring coverage during all shifts.
- Resolve guest inquiries, complaints, and issues promptly and professionally.
- Monitor and manage hotel systems (e.g., PMS, extranets, LoyaltyConnect, IHGMerlin).
- Collaborate with housekeeping and other departments to ensure seamless guest experiences.
- Analyze guest feedback and implement improvements.
- Ensure compliance with company policies, standards, and operational procedures.
- Prepare and analyze daily reports related to occupancy, revenue, and guest satisfaction.
What we need from you
● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
