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Reservation Agent @ Hotel Indigo Dubai Downtown

Hotel Brand:
Location: United Arab Emirates, Dubai, Dubai

Job number: EMEAA26244

About Us

A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Where every day brings new discoveries, fresh experiences, and unexpected ideas.

And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests.

The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotel's neighborhood story, the story of Dubai creek. Other facilities that our guests can expect include an infinity pool deck, a fully-equipped fitness center, and our neighbourhood café and bar, both offering seamless service and array of experiences reflecting this expressive neighbourhood.

Your day to day

In a nutshell, as Reservations Agent, you will complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers. You will negotiate with caller on an alternative rate if rate resistance is shown and cross-refer to alternate property if requested hotel is full.  You must ensure that all sales principals are used for every call handled. You will also work to exceed set individual targets for every call handled and deal with any difficult callers with a calm and professional approach. You will communicate with the Team Manager as necessary on any reservation issues that need attention or assistance.

What we need from you

We are seeking an experienced and lively Reservations Agent to join our team. This person will be responsible for Guest reservations in this vibrantly designed lifestyle hotel located in a key location in Dubai. 

As the first lifestyle branded hotel of IHG in the Middle East, this exciting project really is something to be part of. This is a great opportunity for talented hospitality and Front Office professionals to step up in their career and experience a new challenge in a trendy lifestyle brand.

You'll report to the Reservations Manager, and you’ll play a big role in supporting the overall success of the hotel.

The right fit for this role is someone who has solid hotel background with an energetic and fun personality. He/She should be passionate about people and hospitality. Excellent communication and problem-solving skills are essential. If you are this person, we’d like to meet you.

Ideally, you should have at least one-year relevant experience in a similar role in hotels/hospitality industry. You must have strong interpersonal skills and excellent command of written and spoken English. You will need to be flexible with working hours and having knowledge of OPERA & IHG Concerto system is preferred.

What we offer

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you. We’ll reward all your hard work with a great salary and benefit package.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start with IHG, be involved and grow. So, whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to

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