Reservation Agent
Hotel Brand: Holiday Inn Express
Location: India, Bengaluru
Hotel: Bengaluru Bommasandra (BLRBB), Bommasandra Industrial Area, Attibele Hobli, Anekal Taluk, 560099
Job number: 124034
Should have undergone diploma/degree in hotel management from a recognised institute.
Hotel working experience will be an added advantage.
•Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD).
• Record and process reservations made by phone/fax/email, website and GDS.
• Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
•Maintain knowledge of special rates/ offers/ promotions.
•Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
•Maintain high Signature test call scores.
•Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
