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Regent Club Supervisor

Hotel Brand: Regent
Location: China, Beijing, Shanghai

Hotel: Shanghai Pudong (SHASD), 210 Century Avenue, Lujiazui CBD, Pudong District, 200120

Job number: 100838


  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

  • 对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。

  • Responds to guest needs and resolves related problems

  • 就客人的需求做出反应并解决相关问题。

  • Supervises and directs Reception and Reservations personnel.

  • 对接待部和预订部工作人员进行监督和指导。

  • Supports and assists Front Office personnel and all departments at peak periods.

  • 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

  • Ensures VIPs and IHG Rewards Club guests receive special attention

  • 保证贵宾和IHG优悦会会员受到特别关照。

  • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

  • 监督员工的行为、制服穿着、卫生和外表形象。

  • Analyses the rate variance report to ensure rooms revenue control

  • 分析房价差异报告以保证控制客房收入。

  • Takes action with the Property Management Systems (PMS) in emergency situation.

  • 在紧急情况下使用酒店管理系统(PMS)。

  • Fully conversant with all hotel emergency procedures.

  • 熟知酒店紧急情况所有处理程序。

  • Ensures front line staff complies with FIT marketing techniques and maximize sales.

  • 确保一线员工遵从散客市场技巧并最大化的进行销售。

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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