Portfolio Director of IT | Crowne Plaza Sydney Coogee Beach

About Us

There’s nothing complicated about dealing with business people. 

They’re just people. Doing business. 

By day, international marketing superhero. By night: fluffy bath robe and a box set. 

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. 

What’s the job? 

As Portfolio Director of IT you’ll ensure our technologies are installed properly, working efficiently and that system security measures are in place. You’ll partner with the hotel operation teams and work on Technology innovation projects that are in line with the IHG standards and guidelines to improve hotel Operation and Guest facing solutions.   

You will provide technology leadership and hands-on support to our hotels as well as your team to ensure they have the tools and resources they need to complete their work in an efficient manner. 

Your day to day 

People 

• Works closely with the portfolio General Managers and Portfolio Executive Team to understand business needs and how technology can drive the guest experience, revenue and profitability.   
• Work with IHG central support teams to administer all user ID’s, passwords, and the most sensitive system utilities, secures all sensitive information and critical libraries  
• Ensures training needs analysis of staff is carried out and training programs are designed and implemented to meet business needs  
• Regular engagement with hotel management, Support Centre and the ownership.   
• Work with IHG TMS offshore support team to handle Level 1 and 2 support calls when escalated to Field Service team. 

Financial 

• Thoroughly assess new and existing technology to determine whether it is fit for purpose to deliver within 24/7 operation demands.  
• Proactively seeks opportunities to differentiate the guest experience versus the competitor set, taking into account the guest mix demands (current and future).   
• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG and external parties.  
• Implement technology innovations in-line with IHG brand and technology standards to support operations.  
• Ensuring guest facing technologies are kept to brand standards and in good working order including guest internet, video on demand, key encoding etc.   
• Work with IHG support office to implement guest facing technology to support operations.  
• Lead technology innovation projects to support hotels operations.    
• Responsible for the CAPEX budget for 6 hotels in the portfolio. From planning to approval of the Budget and successful implementation of the Capex projects. 

Operational

• Managing Technology Projects 
• Creates and maintains properties’ technology plans. 
• Coordinates and implements communications for all new applications/system installations and problem resolution. 
• Provides project support for new implementations. 
• Leads project work as needed. 
• Provides end-user support to hotel staff and business center. 
• Writes proposals, analyses, projects, or cost-models. 
• Provides timely, accurate, and detailed status reports as requested. 

Forecasting and Complying within Budgets  

• Ensures that property management has realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements. 
• Possesses in-depth understanding of the financial 
• dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals. 
• Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges. 
• Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning. 

Workplace Health & Safety: 

• Undertake all practical measures to identify, assess, control and monitor workplace risks to health and safety 
• Be familiar with Workplace Health and Safety activities in the workplace by reading notices posted on company communication channels including noticeboards, emails and social network groups 
• Attend training and drills related to Workplace Health and Safety and Security 
• Develop procedures and guidelines relating to specific workplace health and safety issues within your department 
• Evaluate colleague performance with reference to workplace health and safety responsibilities and performance standards 
• Undertake and deliver training related to health and safety for self and others in your department 
• Conduct accident and hazard investigations as needed 
• Implement corrective action arising from accident investigation and hazard reports 
• Ensure that on-boarding induction and refresher training is carried out and recorded, to ensure colleagues are competent to discharge allocated workplace health and safety responsibilities 
• Ensure health, safety, and wellbeing initiatives are promoted, facilitated and communicated to the team   
• Where Personal Protective Equipment (PPE) is required to control exposure to hazards in the workplace, ensure that PPE is provided, worn and maintained as directed or as required in safety procedures 
• Report injuries, incidents or illness arising from workplace activities to the Duty Manager immediately 

 Key Metrics 

• Tech Ready Metrics, SLA and Project Targets, Quality and Guest Love Targets. 

What we need from you

• Must be an Australian/New Zealand Citizen/ or Australian Permanent resident or unrestricted full time work rights in Australia as sponsorship is not available with this role.
• A formal qualification in Information Technology or related field
• 10+ years’ experience in Information Technology and must have at least 3 years related experience in the hotel / hospitality industry and proven regional and global experience gained in a recognized multinational hospitality organization. 
• High level of business savvy, change management, negotiation skills and issue resolution 
• Advanced interpersonal, influencing and consultative skills with strong leadership development capability and stakeholder management with owners and senior leaders.

Join Us Today 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

At Crowne Plaza Sydney Coogee Beach we are proud to be part of the IHG family.  If you are ready to take the next step in your career and meet (or exceed!) the requirements, don’t wait—apply now and start your journey with us today! 

For more information about InterContinental Hotels Group, visit IHG Careers.