PBX Operator
Hotel Brand: InterContinental
Location: United States, Ohio, Cleveland
Hotel: IC - Cleveland (CLEHA), 9801 Carnegie Avenue, 44106
Job number: 169820
Hiring Salary: USD 18.00 - 18.00 Hourly
Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc. Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned.
Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Speak, listen, and use a keyboard to type or route messages, usually done while sitting down. Other: • Communication skills are utilized a significant amount of time when interacting with guests and employees. • Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff. • May be required to work nights, weekends, and/or holidays.
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hiring Salary: USD 18.00 - 18.00 Hourly
