Order Taker - Room Service

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

We are looking for a passionate, service-oriented, and detail-focused Room Service Order Taker to join our Food & Beverage team. In this role, you will be the first point of contact for guests placing in-room dining orders, ensuring every interaction reflects exceptional hospitality and personalized service.

If you enjoy creating memorable guest experiences, have strong communication skills, and thrive in a fast-paced luxury hospitality environment, we would love to hear from you.

Key Responsibilities:

• Answer all room service calls promptly, professionally, and courteously.
• Take guest orders accurately while demonstrating strong menu knowledge, including promotions, ingredients, and allergens.
• Upsell menu items and suggest appropriate add-ons to enhance the guest experience.
• Input orders accurately into the POS system and communicate effectively with the kitchen and service team.
• Coordinate order preparation and delivery timing to ensure service standards are met.
• Handle guest inquiries, special requests, and complaints with professionalism and urgency.
• Ensure all billing and posting procedures are completed accurately.
• Maintain clear communication with kitchen, stewarding, and service colleagues to support smooth operations.
   

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in Food & Beverage, Room Service, Call Center, or Guest Service is preferred
• Excellent verbal communication and telephone etiquette
• Strong command of English; additional languages are an advantage
• Good computer literacy and familiarity with POS systems (e.g., MICROS) is preferred
• Strong attention to detail and multitasking ability
• Ability to work under pressure while maintaining a positive attitude
• Passion for delivering outstanding guest service

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.