Night Manager - InterContinental Koh Samui Resort

Job Summary – 

• Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 8am.

Essential Duties and Responsibilities – 

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
• Meet and Greet VIPs
• Handle all Complaint
• Ensure working of all Front Office Policies and Procedures
• Ensure effective shift hand-over
• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
• Efficient check in and check out process
• Review and monitor early morning wake up procedures
• Post room charges
• Maintain correct guest registration cards
• Maintain special programs (eg frequent flyer; priority club)
• Effective management of incoming and outgoing calls
• Maintain current Hotel information
• Provide information on memberships
• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
• Complete knowledge of all room types, hotel matrix, and facilities
• Review arrival lists and anticipate needs
• Operate communication equipment
• Access and use rooms computer programs
• Conduct Credit card checks
• Ensure staff adhere to Standards and Procedures for cash handling
• Maintain own cash float
• Correct banking
• Update Guest History Maintenance
• Prepare contingency reports
• Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
• Oversees the Night Audit Function
• Develop, update and train standards and procedures
• Produce Revenue Reports
• Perform file back up maintenance
• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
• Week end and Month end reports completed in line with policy
• Advise Line Managers of recurring errors
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, training and organizational abilities

Qualifications –

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience –

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.