Laundry Supervisor 洗衣房主管

· Oversee the implementation of laundry standards and procedures

· 监督洗衣房各项标准和工作程序的执行。

· Recommended changes to these standards and training needs on an ongoing basis

· 就这些标准和培训需求提供持续性的改进建议。

· Maintain a current and thorough knowledge of all laundry systems

· 对洗衣系统有最新和全面的知识。

· Open and close the shift and ensure effective shift hand over

· 负责管理接班和交班工作，以确保交接班过程的有效进行。

· Distribution and collection of keys

· 分发和收集钥匙。

· Management of all incoming and outgoing calls to Laundry Department

· 管理洗衣部门所有的呼入和呼出电话。

· Solve employee grievances

· 解决员工受到的不公正待遇问题。

· Direct task allocations and change according to volume and peak periods

· 依据工作量和高峰期等因素对工作进行分配及变更。

· Perform quality inspections

· 进行质量检查。

· Prioritize VIP or difficult guests

· 优先服务贵宾或难应付的客人。

· Liaise with Housekeeping for guest and hotel requirements

· 配合客房部满足酒店和客人的要求。

· Ensure laundry valet is processed and delivered in a timely manner

· 确保及时为客人提供洗衣服务并送还。

· Co-ordinate special projects (e.g. equipment routine service; stock inventories)

· 协调特别项目(如设备常规检修；存储用品)。

· Manage all special requests made by guests

· 处理客人所有的特殊要求。

· Ensure consistency within the department

· 确保部门内工作的一致性。

· Ensure you have complete knowledge of room types, layouts and facilities and the location of these

· 确保具有客房类型，设计，设施和位置的全面知识。

· Supervise laundry storage areas

· 监管洗衣房存储区。

· Maintain adequate stock levels

· 保持足够的库存水平。

· Complete stock takes as required

· 按要求完成库存盘点工作。

· Maintain stock levels

· 维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明，确保了解酒店的工作和运营需求。

· Works with Superior on manpower planning and management needs

· 与上级领导一起进行人力规划和管理需求。