Housekeeping Supervisor客房部主管
Hotel Brand: HUALUXE
Location: China, Jiangsu, Nanjing
Hotel: Nanjing Yangtze River (NKGYR), No.504, Binjiang Avenue, Jiangbei New Area, 211100
Job number: 112519
- Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
- 监督客房部工作人员，确保客人得到及时和礼貌的服务。
- Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
- 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。
- Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
- 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
- Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
- 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
- Follows up on progress of agenda items covered in regular meetings
- 跟进日常所提及的其他需要跟进的客房部的日常事务。
- Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
- 与行政副管家一起管理例行清扫活动，包括春季大清扫等。
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- Supervise the implementation of housekeeping standards and procedures in relation to:
- 监督客房部各项标准和工作程序的执行：
- Bedroom service
- 臥室服务
- Bathroom service
- 卫生间服务
- Valet service
- 洗衣服务
- Cleaning service
- 清洁服务
- Linen maintenance
- 布草维护
- Recommended changes to these standards and training needs on an ongoing basis
- 就这些标准和培训需求提供持续性的改进建议。
- Maintain a current and thorough knowledge of all housekeeping systems
- 对客房部所有系统有最新和完整的知识。
- Responsible for entering accurate room status into computer daily and investigate discrepancies
- 负责每天将客房情况准确的输入电脑并调查各种异常情况。
- Maintains and update administrative data
- 维护和更新管理数据。
- Open and close the shift and ensure effective shift hand over
- 负责管理接班和交班工作，以确保交接班过程的有效进行。
- Maintains working area and equipment in a proper state of cleanliness and repair
- 确保工作区域和设备得到良好的清洁和修缮。
- Report guest complaints to Executive Housekeeper or delegate immediately
- 及时向行政管家或其代理人汇报客人的投诉情况。
- Conform all damage and losing item with operator.
- 每天与总机和对房间丢失与破损的记录情况
- Distribution and collection of keys
- 分发和收集钥匙。
- Management of all incoming and outgoing calls
- 管理所有的呼入和呼出电话。
- Solve employee grievances
- 解决员工受到的不公正待遇问题。
- Perform Room allocations
- 分配客房
- Perform Room inspections
- 检查客房
- Prioritise arrival rooms
- 排列抵店客人客房的优先顺序。
- Liaise with Front Office for guest and hotel requirements
- 配合前台满足酒店和客人的要求。
- Ensure guest valet is processed and delivered in a timely manner
- 确保及时为客人提供洗衣服务并送还。
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
- 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
- Manage all special requests made by guests
- 处理客人所有的特殊要求
- Ensure consistency within the department
- 确保部门内工作的一致性
- Management of lost property for the hotel
- 管理酒店的遗失财物
- Ensure you have complete knowledge of room types, layouts and facilities
- 确保具有客房类型，设计和设施的全面知识
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- 进行交接班说明，确保了解酒店的工作和运营需求
- Works with Superior on manpower planning and management needs
- 与上级领导一起进行人力规划和管理需求
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